Handling Conflict with Confidence Training Course

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

• Understand and overcome the barriers to being assertive
• Recognise behaviour traits within yourself and others and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:

• State the difference between mentoring and coaching
• Discuss relevant learning theories
• Describe different learning styles
• Explain the feedback model
• Outline basic coaching principles
• State the component parts of the GROW coaching model 

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging AI to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management.
• Learn how to optimize HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Audience

Staff who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level SAP consultants who wish to gain practical experience and develop a comprehensive understanding of the Employee Central module.

By the end of this training, participants will be able to:

• Gain in-depth knowledge of the SuccessFactors Employee Central module.
• Understand and configure essential module components, including provisioning, security, and data management.
• Perform basic and complex support and maintenance configurations.

This instructor-led, live training (online or onsite) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Our services are delivered online to  clients throughout the world in collaboration with a growing international partner network.  Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills: 

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.